3d artist

GLOBAL BLU LLC

Account Manager Russia

С 01.03.2020 по настоящее время (4 года 8 месяцев)

Support the General Director to set up the Tax-Free Shopping (TFS) operations in Russia and achieve the sales target assigned. Managing the assigned customer’s portfolio in the objective to create appropriate conditions for the merchants to deliver best performance in terms of Refund Ratio and Issue Ratio for Global Blue Services. Delivering budgeted Net Turnover, Turnover from new businesses, Cross selling to existing accounts, Refund Ratio, Ageing and other sales targets in the business objectives, being proactive to identify potential material deviations and taking appropriate corrective action to remain on target. Responsible for acquisition of new merchants supporting Global Blue growth in Russia. Responsible for controlling the receivable to minimize bad debts exposure. Fully built and supported long-term relationship with merchants: market analysis, contract conclusion, supporting merchants with guidance about Global Blue products and services, providing appropriate trainings to merchants’ staff about both existing and new Global Blue offerings, improving merchant’s knowledge and ability to maximize TFS; managing the assigned merchants’ portfolio, delivering regular customer’s visits and fully document customer exchanges in the CRM; analyzing business statistics, presenting results; completing store visits in line with company segmentation model; defining the merchant’s contract conditions (within the guidelines received); keeping up to date account activity and other relevant records in the CRM; following internal processes and reporting on regular basis as agreed. Collaboration with Merchant Solutions Operations, Merchant Service, Support functions i.e. Technology, Finance, HR.

GLOBAL BLU LLC

Account Manager Russia

С 01.03.2020 по настоящее время (4 года 8 месяцев)

Support the General Director to set up the Tax-Free Shopping (TFS) operations in Russia and achieve the sales target assigned. Managing the assigned customer’s portfolio in the objective to create appropriate conditions for the merchants to deliver best performance in terms of Refund Ratio and Issue Ratio for Global Blue Services. Delivering budgeted Net Turnover, Turnover from new businesses, Cross selling to existing accounts, Refund Ratio, Ageing and other sales targets in the business objectives, being proactive to identify potential material deviations and taking appropriate corrective action to remain on target. Responsible for acquisition of new merchants supporting Global Blue growth in Russia. Responsible for controlling the receivable to minimize bad debts exposure. Fully built and supported long-term relationship with merchants: market analysis, contract conclusion, supporting merchants with guidance about Global Blue products and services, providing appropriate trainings to merchants’ staff about both existing and new Global Blue offerings, improving merchant’s knowledge and ability to maximize TFS; managing the assigned merchants’ portfolio, delivering regular customer’s visits and fully document customer exchanges in the CRM; analyzing business statistics, presenting results; completing store visits in line with company segmentation model; defining the merchant’s contract conditions (within the guidelines received); keeping up to date account activity and other relevant records in the CRM; following internal processes and reporting on regular basis as agreed. Collaboration with Merchant Solutions Operations, Merchant Service, Support functions i.e. Technology, Finance, HR.

Brunello Cucinelli

Flagship Store Manager

С 01.12.2020 по 01.03.2021 (3 месяца)

• Leading MTM project for Russian market • Company standards and procedures compliance, guidelines implementation, store operational management. • Flagship management and organization: opening, sales goals setting and performance, sales analysis and sales statistics, scheduling, international service standards compliance at the high level, international merchandising standards compliance, administrative support of the store, control of warehouse operations, including transfers between stores, daily work with the CRM base, establishment and maintenance of long-term relationship with the clients. • Organization and carrying out of specialized and innovate events: SS21 collection online video translation for clients in Store (February, 11th), clients breakfasts, and others events for development, maintenance and strengthening of client base of the new store. • People management: 14 direct reports. High team motivation. Staff recruitment, training of the employees – carrying out daily trainings and quarterly attestation, targets setting, employee’s development.

It-Girl BURO LLC

Retail Manager

С 01.07.2015 по 01.02.2020 (4 года 7 месяцев)

• Brand standards and procedures compliance, guidelines development and implementation, store operational management. • Management and organization of retail network - 5 stores: store opening, sales goals setting and performance, sales analysis and sales statistics with team, scheduling, service standards compliance at the high level, merchandising standards compliance, administrative support of the store, control of warehouse operations, daily work with the CRM base. Social media work (FB, IG, etc). Daily work, establishment and maintenance of long-term relationship with VIP clients. Able to find an individual approach, providing high customer service, fulfilling their high expectations. • Accomplishments: 7 stores opening without any investments (October, 2015 - Nikolskaya Plaza, October, 2016 - Lotte Plaza, December 2018 – Mayakovskaya, January 2019 – Tsvetnoy boulevard, Kitay-Gorod, Rochdelskaya). 5 stores opening in 1,5 months in high season. Has big expertise of work with Luxury shopping centers, Malls and Standalone shops. Profitable more than 50% growth per year. Fully built CRM base of new clients (15 126 active clients). Making strong expertise on market. Built and supported long-term relationships with clients. Developing and supporting new work schedule 24/7 online for the orders and communication with clients. Organization and carrying out of 46 specialized events: clients days, client breakfasts, and other events for business development, maintenance and strengthening of client base of the new store. Support of worldwide client base. Start of franchising on 2017. New partners in Russia, USA, Italy, France, Norway, Spain, Ukraine, Germany, China. • People management: 19 direct reports. High team motivation. Staff recruitment, training of the employees – carrying out trainings and the training programs, targets setting, employee’s development.

GUCCI RUS

Flagship Store Manager

С 01.07.2014 по 01.07.2015 (1 год)

• Company standards and procedures compliance, guidelines implementation, store operational management. • Flagship management and organization: Flagship opening, sales goals setting and performance, sales analysis and sales statistics, scheduling, international service standards compliance at the high level, international merchandising standards compliance, administrative support of the store, control of warehouse operations, including transfers between stores, daily work with the CRM base, establishment and maintenance of long-term relationship with the clients. • Organization and carrying out of specialized and innovate events: official store opening (November, 2014), clients breakfasts, and others events for development, maintenance and strengthening of client base of the new store. • People management: 25 direct reports. High team motivation. Staff recruitment, training of the employees – carrying out trainings and the training programs, targets setting, employee’s development. • Accomplishments: Russia Flagship 5 floors store opening in 2 months from construction works (October, 2014). Fully management of the new team from hiring to sales and service goals overachievement – 25 employees in 1 month (SMA, DM, SA, Tailor, Made to Measure manager) GUCCI Museo opening in Moscow – moving the Museo from Florence to Petrovka. Building new CRM base for Flagship having 2 big stores more in 1km radius. Opening the Showroom for the VIP clients on Petrovka. Trainings: Product training (Florence, Italy, August, 2014), EMEAI Retail Training (Dubai, OAE, 2014).

NESPRESSO (NESTLE RUSSIA)

Flagship Store Manager

С 01.04.2007 по 01.07.2014 (7 лет 3 месяца)

• Company standards and procedures compliance, guidelines implementation. Operational management. Introduction and start of new services, technologies, procedures. Introduction and installation of new zones of the stores, work with contractors, forecasting and budgeting. Leading of new projects of the stores, Project Management, negotiations arrangement, contact with foreign partners. • Management and store organization: construction works and store opening, sales targets setting, sales analysis and sales statistics, scheduling, international service standards compliance at the high level, administrative support of branch, deliveries organization and warehouse operations of the store. • People management: 20 direct reports. High team motivation. Staff recruitment, training of the employees – carrying out trainings, development programs. PI, PRO, CATIL tools. • Accomplishments: Within 1st year under my management became the best boutique in the internal service level competition among the Nespresso markets (mystery shopping).World champions in the provided Service in 2011, 2012, 2013 (for the first time in the world the same market wins the first place three years in a row). Opening first unique Boutique Bar Nespresso in Russia before time (2007). Fully changing of the store teams in 1 day and successful opening the store. Novinsky construction works and change of the store location to the bigger area without store closing (2009). Monthly and yearly sales targets overachievement. Change of the concept of a Boutique-Bar Nespresso to Boutique Nespresso – full process organization, existing store zones replacement to the new, full re-equipment, work with the staff (2010) – fully construction works without store closing. 8 employees from my direct reports became from to the Top management positions in company. • Successful delivering of specific projects for Russian market: ECO & Recycling project leader – successful introduction in a short timing, new zones installation in all Russia stores and their start in time. Lead Top line budgeting processes and interaction with Financial department for all Russian stores. Projects leader: Stores interaction with the Trade channel (interaction program development and its introduction), Project of Updating and adaptation of financial/cash procedures, Induction project of mentoring for new teams.The project on practical steps on KPI results improvement, the Project of team management improvement / Analysis of shifts scheduling, Warehouse spaces optimization / Interaction with T&Q and Supply Chain departments, the Project of team training development for the new stores. Project leader on new cash decision introduction for all Nespresso stores in Russia. • Trainings: Operational Management Training (Switzerland, 3 modules). Strategic thinking, Creative management, Negotiating skills, Coaching in management, System thinking, Time management, IBM Impromtu, IBM Cognos PowerPlay, Predictive Index System, etc.

OAO AHK "VNIIMETMASH"

Leading Manager of IT Development Department

С 01.01.2007 по 01.04.2007 (3 месяца)

Leading Expert

Университет

Moscow Power Engineering Institute (MPEI TU), Moscow, Russia

Университет

RGSU

Университет

Moscow Power Engineering Institute (MPEI TU), Moscow, Russia

Родной язык

Русский

Иностранные языки

Английский, Итальянский

Ключевые навыки

• Presentation skills

• negotiation skills

• Adobe indesign indesign adobe photoshop adobe illustrator ms powerpoint пользователь пк графические

• Agile project management

• Маркировка и сканирование товаров, приём и передача товаров, учёт товаров, ведение документации

• Разговорный английский язык

• Применение в структуре бизнеса crm bitrix24, amo

• По закупке закупщик байер бренд категорийный buyer product manager fashion retail

• leadership skills

• It recruitment

• Customer business planning

• Транспортная логистика

• teamleading

• ms internet explorer

• Planning and organization skills

• Знание делового этикета на английском, приветствуется business english, продвинутый пользователь пк

• teambuilding

• Большой опыт продаж

• • точность и внимательность к деталям

• Знание ms project, ms excel, ms word, ms outlook, autocad.

• Эффективное ведение переговоров

• Личный ассистент генерального персональный проджект project manager управление проектами

• Пк деловая переписка

• Уверенный пользователь пк

• ms access

• 1с: зарплата и управление персоналом

• Хорошие организаторские навыки

• Adobe photoshop, работа в команде, концепт арт

• водительское удостоверение категории b

• Коммуникационные навыки: грамотная речь, умение находить контактные лица, вести переговоры и получат

Дополнительная информация

Management and sales experience – more than 10 years in large international companies from an initial position. Languages: Russian – native speaker, English – Advanced level, Italian - Elementary level. Computer skills: Advanced user (MS Office: Excel, Word, Outlook, Power Point. Internet: Opera, Internet Explorer, Mozilla Firefox and Outlook Express, professional programs: 1S, SKUD) Own car: yes. Readiness for business trips: yes. Personal qualities: commitment, communication skills, high responsibility, discipline, attention to details, flexibility, punctuality, high level of service, accuracy, high aspiration to professional growth, business communication skills, high performance. Hobbies: sport (master of sport on basketball, fitness, crossfit, yoga, stretching), music, travelling, books.