ux исследователь

ТОО Континет Ивест Групп

Shift leader

С 01.01.2018 по 01.05.2019 (1 год 4 месяца)

In charge of front office operations at night time (belldesk, telephone operator and transportation staff) • Preparing all support reports prior night audit process • Handling individual and group check-ins • Monitoring the line staff in delivering high standards to the guests through emotional engagement • Solving any challenges and complaints from the guests during night operation period • Involved in hiring and selecting process of the line staff and conducted appropriate training

ТОО Континет Ивест Групп

Shift leader

С 01.01.2018 по 01.05.2019 (1 год 4 месяца)

In charge of front office operations at night time (belldesk, telephone operator and transportation staff) • Preparing all support reports prior night audit process • Handling individual and group check-ins • Monitoring the line staff in delivering high standards to the guests through emotional engagement • Solving any challenges and complaints from the guests during night operation period • Involved in hiring and selecting process of the line staff and conducted appropriate training

ТОО Континет Ивест Групп

Receptionist

С 01.09.2016 по 01.12.2017 (1 год 3 месяца)

Duties: -check-in check-out procedures -answering phone calls -receiving visitors, visitors registration’s -provision of storage, issue and receiving keys of rooms -acceptance of orders and monitoring their execution-receiving phone calls, faxes, mails

Mountain River Lodge

Housekeeper

С 01.05.2017 по 01.09.2017 (4 месяца)

• Receive the housekeeping schedule, for daily work assignment, and clean assigned units. • Complete unit cleaning by 3:30PM and notify a manager or inspector if assistance is needed to meet the deadline. • Clean, disinfect, restock, and tidy the kitchens, bedrooms, bathrooms, and living rooms, in the units, by performing the following tasks and using the checklist: • Strip dirty towels and linens, sorting out any stained or ripped pieces. • Make beds and replenish towels, linens and amenities. • Wipe, scour and sanitize counters, sinks and toilets. • Load and unload the dishwasher. • Vacuum and/or spot clean stains, hair or lint on furniture. • Ensure furniture, decorations and window treatments are free of dust and grime and in the proper placement. • Sweep, mop and vacuum floors. • Collect, empty and transport trash, compost and recycling. • Utilize the correct cleaning agent for each cleaning task. • Leave the completed housekeeping checklist on the counter in the finished unit and return after inspection to perform any necessary redo's.

Einstein bagels

Sandwichmaker

С 01.05.2017 по 01.09.2017 (4 месяца)

-Greets customers and takes food order; provides information about menus; looks for opportunity to "up-sell" products. -Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required, and follows all HMS Host customer service and cash handling policies and procedures -Cleans and stocks work area and customer area -Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing. Transfers supplies and equipment between storage and work areas by hand or cart -Assists with a variety of kitchen-related functions as needed -Receives inventory, moves and lifts food and beverage products and supplies; maintain a solid knowledge of product and services available in unit -Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products -Cleans and sanitizes work station and equipment

Chalet Shtof

Официант

С 01.05.2014 по 01.09.2014 (4 месяца)

-сервировка столов -подготовка салона к открытию/закрытию -уборка столов и контроль чистоты в зале -приветствие гостей и подача меню -знание меню и умение помочь гостям определиться с выбором -прием заказа -подача блюд и напитков -общение с гостями, обратная связь -расчет посетителей

Университет

Алматинский технологический университет

Университет

Kazakh-Swiss institute of tourism, catering and hotel business

Родной язык

Турецкий

Иностранные языки

Английский, Казахский, Русский

Ключевые навыки

• Умение работать в команде

• Уверенный пользователь пк

• Коммуникационные навыки: грамотная речь, умение находить контактные лица, вести переговоры и получат

Дополнительная информация

Коммуникабельность, исполнительность, ответственность, доброжелательность, аккуратность, надежность, умение работать как в команде, так и самостоятельно.