продукт менеджер

HYPERVSN (by Kino-mo)

Technical Solutions Specialist

С 01.07.2018 по настоящее время (6 лет 7 месяцев)

The company manufactures a hardware/software solution allowing to display hologram-like imagery. It is used in retail, events, stage decoration, advertising, and the clients of the company include Intel, Red Bull, Carrefour, Nike and Moet Hennessy. The company was awarded UK Tech Start-up of the Year in 2015 and AV Award in 2018. My responsibilities include: * Project management (technical aspects) - evaluating and refining technical project proposals, making sure that the solutions are delivered within scope and vision of the proposal. * Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, oral and written testimonials from the team members and partners, service data statistics and internal testing. * Hosting internal training sessions on technical aspects of the product. * Developing and hosting a training program for customers and partners, including webinars, training videos and documentation. * High level technical support and guidance to customers and partners. During my time with the company I established Customer Support department workflow and processes, trained the core Support team, and led it through product’s commercial launch. My analyses helped to identify and fix a number of product’s drawbacks, make several key improvements with regards to user experience and ease of use. I've helped to organize and attended many trade shows with HYPERVSN, including MWC in Barcelona, ISE (Amsterdam), Broadcast Asia (Singapore), CES (Las Vegas) as a technician/company representative.

HYPERVSN (by Kino-mo)

Technical Solutions Specialist

С 01.07.2018 по настоящее время (6 лет 7 месяцев)

The company manufactures a hardware/software solution allowing to display hologram-like imagery. It is used in retail, events, stage decoration, advertising, and the clients of the company include Intel, Red Bull, Carrefour, Nike and Moet Hennessy. The company was awarded UK Tech Start-up of the Year in 2015 and AV Award in 2018. My responsibilities include: * Project management (technical aspects) - evaluating and refining technical project proposals, making sure that the solutions are delivered within scope and vision of the proposal. * Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, oral and written testimonials from the team members and partners, service data statistics and internal testing. * Hosting internal training sessions on technical aspects of the product. * Developing and hosting a training program for customers and partners, including webinars, training videos and documentation. * High level technical support and guidance to customers and partners. During my time with the company I established Customer Support department workflow and processes, trained the core Support team, and led it through product’s commercial launch. My analyses helped to identify and fix a number of product’s drawbacks, make several key improvements with regards to user experience and ease of use. I've helped to organize and attended many trade shows with HYPERVSN, including MWC in Barcelona, ISE (Amsterdam), Broadcast Asia (Singapore), CES (Las Vegas) as a technician/company representative.

HYPERVSN (by Kino-mo)

Technical expert

С 01.06.2017 по 01.07.2018 (1 год 1 месяц)

Delivering technical support for Kino-mo customers and partners regarding Hypervsn product. Establishing the initial contact and providing support by Skype, e-mail, and remote connection to customer systems. Responding to customer inquiries by diagnosing issues and providing the most appropriate technical solutions, or escalating to the necessary specialist. Maintaining knowledge database by logging case notes, correspondence, solutions, documents, and other records.

Itransition

специалист Customer Support L1

С 01.02.2015 по 01.07.2017 (2 года 5 месяцев)

During my time with iTransition I was delivering technical support for iTransition customers all over the world on multiple projects. Monitoring systems performance using Zabbix and New Relic applications. Logging support cases and maintaining knowledge database. Implementing new approaches and solutions to cases. Written (email, chat) and oral (phone, Skype) communication with customers and system engineers. Creating learning programs and providing training for new employees. Implementing a KPI system for support and support-related projects. Won an employee of the month award in November 2016.

Университет

Минский государственный лингвистический университет

Родной язык

Русский

Иностранные языки

Английский, Бело?

Ключевые навыки

• Ms office

• Умение взаимодействовать, устойчивые коммуникативные навыки.

• письменный перевод

• последовательный перевод

• системы мониторинга сетей

• технический перевод

• Пк деловая переписка

• Администрирование приема, перевода и увольнения сотрудников

• Уверенный пользователь пк

• ведение переписки на иностранном языке

• Знание ms project, ms excel, ms word, ms outlook, autocad.

• художественный перевод

• Сетевые информационные технологии

• Adobe photoshop, работа в команде, концепт арт

• Adobe indesign indesign adobe photoshop adobe illustrator ms powerpoint пользователь пк графические

• Unity, c#, adobe photoshop, spine.

• Уверенное владение adobe premiere

Дополнительная информация

Ответственный, пунктуальный, высокая стрессоустойчивость. Уверенный пользователь PC, обширные знания в сфере информационных технологий, быстро учусь работе с любыми программами. Опыт работы в сфере перевода технической документации, устного последовательного перевода, перевода художественной литературы. Грамотный русский и английский язык на актуальном уровне. Опыт коммуникации с клиентами (русский и английский язык), деловая переписка.