Проджект менеджер

Auckland Unlimited

Senior Business Systems Analyst

С 01.11.2022 по 01.12.2024 (2 года 1 месяц)

Provide quality technology solutions and services, acting as a trusted advisor and advocating best practices. ● Lead the identification, proposal, implementation, and testing of Business System changes, enhancements, and developments. ● Dive deep into client requirements to identify pain points and propose tailored IT solutions. ● Manage and deliver Business Systems support in line with service management principles and processes. ● Ensure the currency of Business Systems, including environments, to minimise support and security risks ● Gained extensive experience with ERP systems, particularly with Momentus Enterprise, which is widely used across various venues in Auckland such as the Zoo, Art Gallery, Maritime Museum, and Stadiums. ● Became a subject matter expert in Momentus Enterprise, enabling effective consultation on system utilisation and configuration.

Auckland Unlimited

Senior Business Systems Analyst

С 01.11.2022 по 01.12.2024 (2 года 1 месяц)

Provide quality technology solutions and services, acting as a trusted advisor and advocating best practices. ● Lead the identification, proposal, implementation, and testing of Business System changes, enhancements, and developments. ● Dive deep into client requirements to identify pain points and propose tailored IT solutions. ● Manage and deliver Business Systems support in line with service management principles and processes. ● Ensure the currency of Business Systems, including environments, to minimise support and security risks ● Gained extensive experience with ERP systems, particularly with Momentus Enterprise, which is widely used across various venues in Auckland such as the Zoo, Art Gallery, Maritime Museum, and Stadiums. ● Became a subject matter expert in Momentus Enterprise, enabling effective consultation on system utilisation and configuration.

Serko

Implementation Specialist

С 01.11.2019 по 01.07.2022 (2 года 8 месяцев)

Managed end-to-end client implementation projects, delivering them on time and within budget. ● Liaised with and managed internal and external project stakeholders to ensure project alignment with client needs. ● Engaged in deep-dive discussions with clients to understand their requirements and pain points, proposing and implementing customised IT solutions. ● Documented and executed programme configurations and specifications, managing client communications and problem resolution during implementation. ● Completed configuration and data import for corporate clients within agreed timeframes, testing and validating configuration accuracy against client requirements. ● Continuously improved processes, knowledge, and skills related to the role. ● Became a subject matter expert in Serko's platforms, providing effective client consultation on system utilisation and configuration.

Qazaq Air

Reservation system project manager

С 01.06.2015 по 01.12.2017 (2 года 6 месяцев)

Implemented specialised software for business process optimisation, tailored to client needs. ● Managed project development and technical support, creating a roadmap for enhancements. ● Conducted detailed needs analysis with clients to ensure the integration of payment gateways and Online Travel Agency API connections were beneficial to the company. ● Payment gateways integration (Credit cards, web money, vouchers) ● Online Travel Agency API connection ● Search for new providers’ integration that would be a benefit the company.

Amadeus GDS

Product manager

С 01.09.2013 по 01.06.2015 (1 год 9 месяцев)

Поддержка и имплементация программного обеспечения для организации онлайн продаж на сайте. разработка новых продуктов таких как счетчик выбросов СО2, Тайм лимит менеджмент.продвижение;участие в переговорах с клиентами; написание материалов по продукту;

Авиакомпания "Scat"

Начальник отдела интернет продаж

С 01.03.2013 по 01.09.2013 (6 месяцев)

Создание сервиса онлайн продаж; работа с банковскими системами; совершение контроля над продажами авиабилетов; выполнение плана продаж услуг; составление отчета по объему продаж

Авиакомпания "Scat"

"Инженер отдела контроля бронирования и продаж"

С 01.01.2011 по 01.03.2013 (2 года 2 месяца)

заведение и изменение расписания; ввод электронного билета; работа с GDS, Abacus, Amadeus; контроль, анализ загрузки; установление квот по кассам; ввод электронного билета

Авиакомпания "Scat"

Оператор отдела бронирования

С 01.09.2008 по 01.12.2010 (2 года 3 месяца)

контроль бронирования; заведение базы данных авиакомпании; сбор данных по загрузке; работа с пассажирами

Университет

Griffith University (Australia)

Университет

Университет «Мирас»

Университет

Колледж "Мирас"

Университет

IATA Airline Marketing

Университет

RADIXX CRS

Университет

Компьютерные курсы HTML и CSS

Университет

Курсы по бронированию в системе Amadeus

Университет

Курсы по бронированию в системе Abacus

Университет

Курсы "Sita", "E-ticketing", "Code Share and Interline"

Университет

Курсы на базе авиакомпании "Сибирь S7"

Университет

Курсы Sita (Сингапур)

Родной язык

Русский

Иностранные языки

Английский, Казахский

Ключевые навыки

• Ms office

• ввод электронного билета

• заведение базы данных для авиакомпании

• заведение и изменение расписания

• Строительный контроль

• анализ загрузки самолета

• контроль бронирования

• программы gabriel

• abacus

• работа с gds

• сертификаты gds amadeus/ galileo/ gabriel

• работа с пассажирами

• руководство отделом продаж

• сбор данных о загрузке

• создание онлайн продаж

• установление квот по кассам

• электронная коммерция

• Интернет магазин e-commerce ecommerce

• internet marketing

Дополнительная информация

Dynamic and results-driven professional with over 15 years of experience in IT systems across various industries, including tourism, airlines, global distribution systems, and government organisations. Proven track record in managing end-to-end software implementations, optimising business processes, and delivering exceptional client support. Adept at diving deep into client requirements, identifying pain points, and implementing tailored IT solutions. Known for becoming a subject matter expert in the products I work with, enabling me to effectively consult clients on system utilisation and configuration. Skilled in project management, technical problem-solving, and effective communication.