Support Engineer

JCB Russia

Product sales support engineer

С 01.08.2013 по настоящее время (11 лет 10 месяцев)

Product sales support - construction machinery and equipment (# 1 BHLs and telescopic handlers, excavators, rollers, loading shovels, skid steers, etc)

JCB Russia

Product sales support engineer

С 01.08.2013 по настоящее время (11 лет 10 месяцев)

Product sales support - construction machinery and equipment (# 1 BHLs and telescopic handlers, excavators, rollers, loading shovels, skid steers, etc)

Hitachi Construction Machinery Eurasia Sales

Product Support Engineer

С 01.09.2010 по 01.08.2013 (2 года 11 месяцев)

- Settle/raise technical and warranty state-of-the-art construction and mining crawler and wheeled excavators/wheel loader/dump truck issues both with dealers and vendors; - Tender technical support; - Timely aftersales feedback on the dealer inquiries via Hitachi propriety Field Information Report system so that to reduce equipment downtime; - Follow up scheduled mandatory field machinery modification; - On-site dealer support for unordinary technical issues (10% of time); - Devising and conducting technical/troubleshooting/customer satisfaction trainings for the dealer personnel; - Developing Spare parts Remanufacturing business; - Excavator and dump truck assembling/commissioning at job sites/mines; - Provide support to Russian and CIS dealers for high tech excavators/dump trucks as new entrants to the Russian and CIS markets; - Market survey/gathering of customer requirements for future versions and current enhancements of the products; - Take care for fuels and lubricants certification issues; - Technical documentation (Operator’s Manual; Troubleshooting Manual; Workshop Manual) and vendor-dealer negotiations translation.

Design engineering bureau «Motor»;

Construction Engineer

С 01.02.2008 по 01.09.2010 (2 года 7 месяцев)

- Design and strength/ stiffness calculations of multi-purpose wheel machines steelworks (frames, frameworks, etc.) and handling equipment. - Calculations of multi-purpose wheel machines transportation schemes (by air, railroad, sea); - Design and checking of multi-purpose wheel machines detailed engineering drawings;

Университет

Moscow Automobile and Road Construction Institute

Университет

Translator/interpreter

Родной язык

Русский

Иностранные языки

Английский

Ключевые навыки

• Php