A company specializing in Airbnb short-term rental management in Vancouver (Canada) is looking for a Guest Support Specialist (fully remote job). In the past year, we have been maintaining more than 100 units and have had over 5000 guests.

Job description:

We provide 24/7 Guest Support online and over the phone. You will be in communication with the guests during your 8-hour shift, responding to inquiries, coordinating with the Cleaning Team, etc.
We're looking for someone to work on Fridays and Saturdays!

Responsibilities:

Handle all inquiries, consultations, and bookings
Control check-in, check-out, key exchanges
Provide information, 24/7 guest assistance (within your shift)
Create listing descriptions and guests' instructions as needed
Interact with guests and Airbnb regarding their reservations
Work closely with the Cleaning Team and Handyman
Perform customer support for the users of our pricing management software

Requirements:

MUST:
- High level of writing and speaking English
- Ability to manage unusual situations without explicit instruction
- Creative problem-solving
- The doer personality
- Loads of empathy, patience, and a positive approach
- Analytical mindset
- Confident computer user
Preferable:
- Bachelor or equivalent in Linguistics, Education
- Experience working in the travel business
- Experience working with Airbnb
- Experience working remotely

We offer:

Work in the young, ambitious, and professional team
Shift's schedule: 9:00–17:00 Vancouver time (19:00–3:00 Moscow Time)
Monthly payments in cryptocurrency
The salary is 2500 RUB per shift (you will work mostly on Fridays and Saturdays)
Working under a Job Subcontract
Fully remote job

How to apply:

Please include a brief cover letter with your application explaining why you want this job, also let us know where you are located.

Applications without a cover letter won't be taken into consideration.

Guest Support / Customer Experience Specialist