Technical Support Engineer / Инженер технической поддержки (IT)

We are an independent software vendor and we have a vacancy for a Technical Support Engineer / Analyst. The successful applicant should have excellent level of IT expertise and strong English proficiency. Self-motivation and great communication skills are the other critical prerequisites for this position. And last but not least, we're searching for a candidate who is passionate to help others.

As a Technical Support Engineer / Analyst you will be dedicated to:

• Investigating any technical issues reported by users.
• Communicating with the development team about the reported problems and feature requests.
• Taking an active part in the requirements specification for the company products.

Essential applicant requirements:

• In-depth understanding of modern information technology.
• Excellent written English (C1 or higher).
• Solid experience in technical support or as a system administrator.
• Higher technical education.
• Strong attention to detail.
• Ability to learn quickly.

Other employment details:

• Employment in full compliance with the Labour Code of the Russian Federation.
• Premium health insurance package.
• Comfortable office in the downtown (five minutes walk from the Vasileostrovskaya subway station)
• Ergonomic workplaces.
• Sick leave without salary reduction.
• This is a full-time job. Working in the office.
• High salary based on your skills and expertise.