Customer Support Representative (удаленно)

We are looking for an entry-level Customer Support Representative to join our team at Custom Product Builder App.
App promo website - https://www.thecustomproductbuilder.com
Example of the products that were created with the app - https://buildateam.zendesk.com/hc/en-us/articles/360025912592-Published-Custom-Products-Demos
It's an e-commerce plugin, so the desire to work in E-commerce is a big plus.

Responsibilities:

- Replying to customer’s requests via the helpdesk (Zendesk)

- Hosting video calls (Google Meet)
​​​​​​​- Creating custom products using our tool with provided images, assets & information from the client. Products will be similar to the products from the demos link above.
- finding related articles and support documentation
- Updating support documentation
- recording explanatory videos when necessary.
- preparing demos for users
- escalating tasks to appropriate team members
- working on other support-related tasks assigned by Account Managers.
- collaborating with the other team members on estimates.

Requirements:

​​​​​​​​​​​​​​- Upper-Intermediate+ English: in written and speaking forms (ability to speak with customers on video calls).
- Basic experience with Photoshop is a plus but not a requirement
- Basic experience or interest in the E-commerce Industry and, specifically in the Shopify platform, is a plus but not a requirement
- Basic skills in HTML/CSS/JavaScript is a plus but not a requirement

Bonuses:

​​​​​​​​​​​​​​- Build your own schedule
- Work from anywhere
- Salary in USD