Middle technical support specialist

MIDDLE TECHNICAL SUPPORT SPECIALIST IN A FULLY-REMOTE COMPANY WITH B2B CLIENTS ALL OVER THE WORLD, FINTECH, IN ENGLISH

We develop and support server software for brokerage companies around the world. Since 2013, our software has been processing transactions and quotes exchanged by major financial institutions in the European Union, the United Kingdom, Turkey, the UAE, Indonesia, Malaysia, India, Singapore, Hong Kong. Every day they process transactions worth tens of billions of dollars, without pause and weekends.

We are looking for an employee who is ready to learn constantly, ask a lot of questions, and go all the way in solving their tasks.

Don’t worry if you don't know anything about stocks, futures, cryptocurrencies and fintech: at the beginning of work you will be taught the specifics of the sphere and our activities.

The main responsibilities of the technical support employee include:

• Initial processing and registration of requests in ZenDesk and Skype

• Installation and configuration of the company's products under Windows OS

• Monitoring the operation status of products via Grafana

• Investigation and elimination of the causes of errors (crashes of trading servers, incorrect execution of transactions, reasons behind quotes interruption, etc.)

• Interaction with developers, product and project managers to solve complex technical issues

• Expanding and keeping the knowledge base up to date

Requirements:

• Total experience in technical support from 3 years: experience in technical support for at least one and a half years in one place

• Experience in “advanced” work with Windows OS: remote access to the server, adding rules to the firewall, restarting services;

• Experience in investigating and troubleshooting problems by reading logs;

• Experience in testing: reproducing customer's issue on a test server to find out which actions causing incorrect product behavior;

• Either a technical or mathematical degree, or bigger experience in tech support;

• Experience in writing technical documentation;

• Experience in working with foreign clients;

• Ability to read, write and understand English to at least Upper-Intermediate/B2 level.

We offer:

• Work schedule: 5/2 from 10:50 to 19:20 MSK. Sunday shifts 1-2 times in a month compensated by extra time off.

• Fully remote work.

• The possibility of horizontal and vertical career growth within the company

• Possibility of partial compensation of external training at the expense of the company

• Partial sports compensation

• Medical insurance in Russia after 6 months of work