Hoteza is an interactive, guest-facing solution for entertainment, information and communication on various platforms controlled by one CMS. It includes an IPTV solution, mobile & web apps, an in-room tablet app, an online check-in solution, Digital Signage and High-Speed Internet Access.

All products have a single cloud-based back-end and are seamlessly integrated with all the major PMS, GRMS and POS systems, thus creating a seamless guest journey:

Hoteza TV - Premium IPTV System
Hoteza HotPad - In-Room Tablet App
Hoteza Guest App - Web & Mobile App (BYOD)
Hoteza Check-In - Online Check-In Solution
Hoteza HotSign - Digital Signage Solution
Hoteza HSIA - High-Speed Internet Access

Hoteza is actively growing and developing and is looking for Customer Success Specialist (remote work) to work together with our Customer Success Team

Job responsibilities:

Engaging with customers across four key stages: Initial meeting, Analysis of Customer Marketing & Operations Requirements, Gathering Content Materials, and conducting a final review of submitted content.
Guiding customers through the onboarding process for purchased products. Onboarding sessions.
Content filling for TV, Mobile and Tablet apps based on the initial content materials (images, texts and video).
Providing consultancy to customers through performance calls to suggest optimal solutions and highlight successful case studies.
Gathering feedback from customers.
Offering support to customers throughout the onboarding process, assisting with CMS usage, content creation, and maximizing sales results from the guest app, TV or Tablet solutions.
Developing educational resources for clients to enhance their understanding of CMS usage, order management, and increasing revenue. These resources include video tutorials, informative articles, helpful tips, and FAQs for the Customer Portal

What we expect from you:

2+ years’ experience in copywriting and content review
Strong computer skills
Experienced user of graphic editors (e.g. Photoshop)
Ability to create customer-facing documents from scratch
Resourceful with a can-do attitude
Excellent written and verbal communication
Upper-Intermediate Level of English and Advanced level of Russian
Experience working in a SaaS (Software-as-a-Service) environment will be an advantage

What do we offer:

Remote work
Work in the actively developing international company
Ability to take initiative and implement your ideas
Decent reward (the final salary is discussed individually based on the results of the interview depending on experience), regular salary revision in accordance with the increase in skill level
Regular learning and training
Regular online activities, annual offline team building and corporate events