Customer Care Service Specialist (B2C)

Overview:SOFTSWISS continues to expand the team and is looking for a Customer Care Service Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Respond to customer queries in a timely and accurate way (chats/e-mails);
• Assist in solving customer problems and current issues;
• Knowledge of the admin area, the ability to use all the provided tools (training);
• Make daily reports;
• Work from a comfortable office – is a must;
• Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts).

Experience needed:

• Fluency in English (B2+);
• Experienced PC user;
• Stress tolerance;
• Self-organization;
• Soft-skills to be able to deal with challenges professionally;
• Team player with customer oriented mindset.

About us

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission

Changing the igaming industry through technological innovation

Our values

We care

Mindful actions for big-picture goals: we value strategic vision, alignment, and personal responsibility.

We see people

People are the heart of our success: we prioritise the wellbeing and growth of our employees through a culture of warmth.

We embrace changes

Driving change through courageous spirit: we set ambitious goals, welcome initiative, and strive for entrepreneurial attitude and constant improvement.

We push for customer success

Perceiving customer success as our own: we provide high-quality services, build trust, and strive for win-win solutions.

We excel

Quality for industry leadership: our success is built on technological excellence, continuous improvement, and top industry talent.

Our benefits

• Full time work opportunities;
• Private insurance;
• Additional 1 Day Off per calendar year;
• Sports program compensation;
• Comprehensive Mental Health Programme;
• Free online English lessons with a native speaker;
• Generous referral program;
• Training, internal workshops, and participation in international professional conferences and corporate events.