Spotware Systems is looking for a team player with strong communication skills and the desire to provide premium service and support, to join our office in Limassol.
Responsibilities:
- Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
- Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
- Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
- Creating and maintaining documentation for use both internally and externally.
- You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.
Requirements:
- 2+ experience in a technical support or similar role in the IT sphere.
- Experience providing Operating System and Application level support.
- Strong problem solving and investigation skills.
- Fluent English (Upper-Intermediate)
- Organizational skills, and the ability to prioritize and manage workload.
- Experience with SQL
A plus to have:
- Previous experience working with trading platforms.
- Experience working with or supporting API integrations.
- Knowledge of the FIX protocol.
Conditions:
- We offer a shift-based work schedule.
- Competitive remuneration.
- Private medical insurance.
- Work permit arrangements.
- Welcome baby bonus.
- Birthday voucher.
- Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
- Opportunities for professional growth.
- Friendly working environment.