Russian Speaking Customer Support Representative (Remote)

Who we are?

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Headquartered in Xiamen, with subsidiaries in Fuzhou, Chengdu, Hong Kong, Singapore, Russia and Turkey respectively.

A team of 400 skilled and talented people who are internationally focused and bring a youthful perspective. With employees from more than 10 countries worldwide, including Turkey, Russia, the United States, the United Kingdom, etc. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including the City of Steam, Dream Raiders, Heros of Skyrealm, Game of Sultans, Game of Khans, Path of Immortals and Game of Vampires, etc.

What will you do?

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

• Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;

• Assist players to resolve technical problems with the game;

• Record game problems and feedback from users, and solve online issues;

• Pay attention to Facebook and other social communities, and collect feedback from players;

• Proofreading of operational activities, game localization, and advertising proposals

• Check updates & newly released content for the game you’re supporting;

• Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

Job requirements?

• Have good written and verbal communication skills in Russian and English;

• Love games, like to communicate with users, understand player's psychology and habits;

• Strong computer skills, the ability to operate multiple applications and platforms simultaneously;

• Strong problem-solving/troubleshooting skills;

• Proactive and creative with the drive to improve and continuously learn;

• Availability to work off-hours is needed;

• Pleasant personality, good teamwork, and stress tolerance;

• Welcome fresh graduates or interns.

What do we provide?

• Competitive salary;

• Performance rewards/awards.