Pure is a dating app for honest dating around the world. We believe that dating is not just endless swiping, but a fun game in which everyone can find something for themselves regardless of their taste!

We are seeking a Customer Support Agent to join our team and contribute to the continued growth of the Pure app.

What will you do?

Deal with user complaints in system chats, identify the root causes and promptly find solutions to correct them;
Answer user letters in the customer service system, help users with their tech or other issues, provide customers comprehensive information about the company’s services and products;
Analyse users' queries, check the information from users in different systems (admin-panel, analytical system, Google console, users logs system, payment merchant system) and make a decision about posting the problem in corporate chat to resolve it with developers/product managers;
Resolving financial chargeback disputes.

Who are we looking for?

You have a high level of English and Russian;
You enjoy resolving issues and helping others.
Knowledge of an additional language is a plus.
Experience working in Customer Support.
If you're reading this, start your covering letter by saying "It's a match!"

What we offer?

Remote work.
A competitive salary that matches your level of experience.
An opportunity to work on a product in the growth stage.
Yearly education budget.
A multinational and diverse workplace.
2 days on /2 days off shifts 7:00 - 19:00 CET time

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!