Team Lead IT Support Engineer

Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.

Our IT Department is expanding rapidly to support our growing client base. As part of this expansion, we are seeking a motivated and experienced First Line Team Lead to join our Remote IT Support Team.

If you are ready to advance your career and contribute to solving IT issues for clients globally, apply now to join our team of professional trouble-shooters at Technopeak.ae.

What will you do:

• Lead and guide the 1st Line Support Team to meet and exceed Key Performance Indicators (KPIs) set by management;
• Oversee the resolution of 1st line tickets including incident resolution and service requests;
• Escalate incidents as necessary and ensure proper documentation is maintained;
• Provide a high level of technical support to our foreign clients within SLA and ensure timely ticket resolution;
• Proficient in troubleshooting and desktop support for Windows OS, Mac OS, MS Office Programs (Outlook, Teams, OneDrive/SharePoint), and O365 Admin Portal;
• Work with AD, mail service support and troubleshooting (Exchange Online, Google Mail, C-Panel, Bluehost).

Why you may be the one:

• You have over 3 years of experience as a System Administrator;
• You bring strong expertise in troubleshooting and desktop support for both Windows and Mac OS environments;
• You have leadership skills with experience managing teams as a Team Lead;
• You are able to make important decisions and achieve high levels of customer service;
• You speak English confidently (Intermediate+) and are ready to practice it every day;
• You are able to work in fast-paced environment and multitasking is part of your personality;
• You possess knowledge of conflict management principles, problem-solving abilities, and critical thinking skills;
• You have strong leadership, mentorship skills, professional communication, ethics, and customer-centric approach;
• Certification in Win 11 Support, MacOS Support, MS-900, AZ-900, SC-900, ITIL 4 is an advantage.

Why joining us:

• Competitive salary based on skills and experience;
• Opportunity to work with an international team of dedicated professionals;
• Fully remote work from your preferred location;
• 5-day work week from Monday to Friday, from 8:00 to 17:00 Moscow time;
• Opportunities for professional growth in various IT domains, including cybersecurity, network projects, RPA, and BI. We welcome individuals who bring new knowledge and implement it into real projects.