Sales Representative / Customer Manager (Tourism / Luxe-Premium)

The role:

• Business development with inbound and outbound phone calls.
• Consulting existing clients on new products, destinations, features of resorts, accommodation, and additional services.
• Booking of tours, air tickets, transfers, etc. in the local booking system.
• Control of air tickets and of all necessary tour documents for the clients.
• Registration of insurance policies for the client.
• Cancelling and amending the reservation according to the terms of the contract.
• Monitoring a smooth interaction between the clients and hotels, head office, transportation department.
• Manage and support the client during the trip (solving questions arising during the vacation by phone, WhatsApp, e-mail, and company website).
• Communicate with the client after his return - to get feedback on the trip.
• Manage potential claims.

The Candidate:

• Higher professional education (education in tourism or hotel business is an advantage)
• At least 2 years of experience in sales in tourism or hotel business
• Highly Customer oriented
• Intermediate English