Pick-up points operations supervisor

Responsibilities:

• PUDO (Pick Up and Drop Off) agent operational management: operational and educational support for agent CP's in zone of responsibility
• Operational analysis in zone of responsibility
• SLA control of agent CP's in zone of responsibility
• BD managers support by request
• Operational effectiveness control
• Violation control notifications and agent feedback
• Training quality and support control

• 1-2 years of managers role
• Project management experience

• High Excel skill

• Flexible mind set, good communication skill

• English speaking

• Permanent employment contract;
• Annual bonus;
• Medical and life insurance for employee and his kids;
• 24/7 employee support center;
• Discounts on cafes and restaurants in Moscow City;
• Flexible start of working hours;
• Busy corporate life;
• Opportunity to work in a startup company;
• Increased focus on developing diverse skills.