Head of Project Management (fluent English)

We are Crystalia Glass LLC, a glazing construction company based in Brooklyn, NY. Our company was established in 2017 and has grown exponentially since! Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent and many others.

We are seeking experienced, motivated individuals to join our dynamic team. With a passion for growth and a commitment to excellence, our team is dedicated to providing top-quality service and innovative solutions to our clients. As part of our team, you'll have the opportunity to contribute to our success and achieve your career goals.

You will also be provided with a specially developed training program to learn about our quality product.

Employment type: full-time 8.30 am - 5 pm, New York time

Benefits:

• Crystalia Glass offers paid sick leave and paid vacation;

• Clear opportunities for career development and salary increase

Responsibilities:

• Lead, motivate, and manage a team of Project Managers responsible for supporting customers after the stage of contract signing, ensuring their development and growth;
• Develop and implement strategies to improve the efficiency and effectiveness of the team, ensuring that they meet and exceed performance metrics;
• Collaborate with cross-functional teams, including the engineering department, to ensure successful project implementation and delivery;
• Develop, implement and maintain customer data management standards in HubSpot CRM and Click UP, ensuring data accuracy, quality, and compliance with data protection regulations;
• Implement processes for project management, including project planning, scheduling, monitoring, and reporting, ensuring that projects are completed on time, within budget, and to the customer's satisfaction;
• Ensure excellent customer service delivery by setting high standards for the team, continuously monitoring and improving customer satisfaction levels;
• Develop and deliver training programs for new and existing employees on project management best practices and company standards;
• Create and maintain department work standards, policies, and procedures to ensure that the team works effectively and efficiently;
• Ensure compliance with company quality standards and procedures, proactively identifying areas of improvement and implementing changes where necessary.

Required skills:

• At least 3 years of experience in a supervisory role, managing and developing high-performing teams;

• Fluent English (C2) and Russian;

• Computer savvy;

• Knowledge of CRM system;

• International work experience, with the ability to work effectively with cross-functional teams in a global setting;

• Candidates possessing technical or engineering backgrounds will be prioritized

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