About the Role:

It’s a fantastic time to join our team as we start scaling our mobile app Tempt: Romance Audiobooks. We aim to pioneer the romance audiobook space while also delivering social value by addressing female sexual wellness needs.

We’re currently seeking a Customer Support Manager who is deeply passionate about delivering exceptional customer service and fostering outstanding user experiences. Our commitment to excellence in customer support not only meets the unique needs of our audience but also serves as a competitive advantage, driving the overall growth of our product.

This position will allow you to shape the customer support processes and directly influence customer satisfaction and retention.

About Womanly:

Womanly is a female-founded startup focused on revolutionising the way spicy romance is consumed and enjoyed. Our product, Tempt: Romance Audiobooks, is loved for its high-quality, affordability, and superior discoverability features, making it effortless for users to find their next favorite read. More than just a source of entertainment, Tempt serves as a secure space where women can freely explore their fantasies and sexuality through captivating storylines and intricate characters.

Responsibilities

Customer Interaction and Issue Resolution:

Serve as the primary point of contact for all customer inquiries, issues, and feedback.

Handle customer communications across various channels such as email, Google Play and App Store, social media.

Resolve issues efficiently and effectively, ensuring customer satisfaction.

Operational Management:

Manage and organize customer interaction logs and databases to ensure that all customer data is accurately recorded and easily accessable.

Monitor and respond to customer service tickets and requests promptly.

Develop and maintain a knowledge base of common customer queries and effective solutions to improve the speed and accuracy of responses.

Customer Feedback and Insights:

Collect and analyze customer feedback to identify patterns, trends, and areas for product or service improvement.

Prepare regular reports summarizing customer interactions, insights gained, and suggestions for future actions.

Share customer insights and feedback with other departments to help inform product development and marketing strategies.

Process Improvement:

Develop and refine customer service processes to optimize efficiency and quality of support.

Implement strategies to enhance the customer service experience, including personalized communications and follow-up procedures.

Qualifications:

Required Skills and Experience:

1+ years of experience in customer service, preferably in a consumer-focused mobile app. However, we’re also happy to consider candidates without previous experience if your motivation drives you to pursue this role.

Fluent written and spoken English

Excellent verbal and written communication skills, ensuring clear and professional customer interactions.

Willingness to work flexible hours, accommodating different time zones if necessary.

Ability to manage multiple tasks and priorities in a fast-paced environment

Strong organizational skills

Personal Traits and Competencies:

Quick learner

High emotional intelligence and empathy

Strong problem-solving skills with a creative approach to finding effective solutions.

Self-motivation with the ability to work independently.

Keen attention to detail and a commitment to achieving high-quality outcomes.

A proactive approach to seeking feedback and using it constructively to improve personal performance and customer satisfaction.

! How to Apply

Does this role sound like a good fit? Email us at anna at wromance.com

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Специалист поддержки пользователей приложения АудиоКниги