Data analyst / Аналитик данных (Customer Service Division)

Call Solutions is an international company providing customer support, sales, and regional development in IT and fintech markets. Working with international clients, we deliver services in their native languages. Speak to the world with us!

The role of a Data Analyst is to collect and analyze data to provide valuable insights in order to troubleshoot issues and optimize department/unit performance and costs.

Duties and Responsibilities:

• Researching user behavior, searching for problems and points of business growth;

• Search for reasons for the growth and drop of metrics;

• Assessing the risks, impact & dependance of product changes and marketing activities;

• Formulation of hypothesis based on data evaluated;

• Planning and forecasting of business indicators;

• Scenario modeling/prediction of behavior of client cohorts;

• Data visualization and dashboard development (Tableau);

• Preparing slide sets for management in order to present data-driven hypothesis;

• Processing ad-hoc business queries (SQL/Python);

• Creation/maintenance of a data system/metric tree that covers the entire required amount of information;

• Decomposition of factors by impact on product metrics;

• Working with stakeholders to determine development priorities;

• Interaction with the product group, marketing, financial department within the area of ​​responsibility;

• Representing the interests of the team during common meetings.

Requirements:

• Higher education preferably in economics/informatics/mathematics/sociology/statistics, additional data analyst courses will be advantage;

• At least 2 years of relevant work experience as data analyst preferably in finance/telecom industry;

• Confident knowledge of data analytics tools, such as: MS Excel, SQL, Python for processing and analyzing large volumes of data;

• Hands-on experience with analytical and data visualization tools (e.g. Tableau, Amplitude, Power BI) to create reports and dashboards;

• Knowledge of marketing and product indicators (including LTV, ROI, CPA, CPM);

• Knowledge of statistics;

• Experience in trends analysis, correlations and regression analysis;

• Knowledge of approaches to customer segmentation (ABC, RFM, etc.);

• Knowledge and hand-on experience of A/B & ABC tests;

• Understanding the planning process and stages;

• Knowledge of Scrum/Agile methodologies will be an advantage;

• Ability and experience of explaining big data with simple words for users;

• Knowledge of English language at level B2 or higher;

• Fluency in Russian language as a must;

• Strong analytical skills, attention to detail and the ability to think critically with focus on business needs;

• Proactivity in identifying problems and proposing innovative solutions;

• Ability to work in a team, interact effectively with colleagues and stakeholders.

What We Offer:

• Competitive official salary;

• Stable full-time job in a growing company;

• Professional development opportunities: practical courses and workshops;

• Health insurance with dental and check-ups included;

• Partial compensation for transportation: parking or monetary compensation;

• Transport allowance*;

• Complimentary daily lunches to choose from;

• Comfortable office with a beautiful panoramic view and great amenities;

• Partial coverage for sports and mental health care;

• Language courses;

• Rock-and-roll corporate events;

• Monthly exciting office and team-building activities;

• Birthday gifts for employees and holiday presents for employees' children;

• Loyalty bonus after two years of work.

*This is an office-based position. We work from the office full-time.