Xometry Europe is seeking a dynamic and results-driven Client Relationship Specialist at СRM to join our sales team. In this pivotal, fully remote role, you will be responsible for re-qualifying existing leads, reigniting their interest in our services, and encouraging them to upload their parts and engage further with our sales team. The ideal candidate will possess excellent communication skills, a persuasive sales approach, and a deep understanding of customer needs and behaviours.

Key Responsibilities:

Analyse and segment existing leads to identify high-potential prospects for re-engagement.
Develop and implement effective re-engagement strategies to rekindle interest and encourage action from dormant leads.
Conduct outbound calls and communication campaigns to re-qualify leads, understanding their current needs and how our services can meet those needs.
Persuasively communicate the value proposition of uploading parts and engaging with our sales team to leads.
Coordinate with the sales and marketing teams to align re-engagement efforts with broader sales strategies and campaigns.
Maintain accurate and up-to-date records of all interactions and statuses of re-engaged leads in the CRM system.
Provide regular feedback to the sales and marketing teams on lead engagement trends, challenges, and opportunities for improving re-engagement processes and strategies.
Meet or exceed assigned targets for re-engaging leads and converting them into active opportunities.

Requirements:

Proven experience in sales, lead generation, or a similar role focused on customer engagement and re-engagement.
Excellent communication and interpersonal skills, with the ability to engage and persuade prospects over the phone and through other communication channels.
Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple re-engagement campaigns simultaneously.
Proficiency in CRM software and Microsoft Office Suite.
A team player mindset with the ability to work collaboratively with sales, marketing, and other departments.
Self-motivated with a results-driven approach and a commitment to achieving targets.
Proficiency in German is mandatory + English B1-B2 (for internal communications)

Compensation:

Competitive salary with performance-based bonuses.
Сontract with an individual entrepreneur in CIS, Georgia, Serbia, Kazakhstan, Armenia etc
Generous PTO and flexible working hours to support work-life balance.
Remote work setup support and allowances.
Working Culture and Career Progression:
A vibrant, inclusive, and supportive working culture that values diversity and creativity.
Continuous professional development opportunities to enhance your skills and career progression.
Clear pathways for career advancement, with a focus on internal promotion and leadership development.