Customer Support Engineer/Jet Expert

Hey! We're looking for a Customer Support Engineer to join our Jet Admin team.

You’ll join our early Customer Success team, helping to define how we support customers with the most challenging and interesting no-code use cases.

The ideal candidate has experience building apps with Jet Admin and other no-code tools, working with APIs, and has experience in customer-facing roles like professional services, technical consulting, or technical onboarding. We are looking for a candidate that is incessantly focused on ensuring Jet Admin customers are successful.
We prefer experience in the No-Code space, but if you're a curious, technical person that enjoys providing exceptional, high-touch, hands-on help, we want to hear from you.

Responsibilities:

• Customer Onboarding: Conduct customer onboarding sessions to introduce the product and its features. Provide training and support to help customers effectively use our no-code platform.
• App Building Guidance: Provide expert advice and guidance to customers as they build their apps using our no-code solution. Troubleshoot any issues that arise and assist with problem-solving to ensure smooth app creation.
• Customer Success Management: Act as a trusted advisor to our customers, building a deep understanding of their business goals and how our product can help them achieve these.
• Feedback Loop: Gather customer feedback and collaborate with the product development team to improve our platform and the user experience.
• Product Advocacy: Promote the unique value and benefits of our no-code platform to potential and existing customers.
• Retention and Expansion: Foster strong relationships with customers to reduce churn, and identify opportunities for upselling and cross-selling to increase customer lifetime value.

Desired experience:

• General understanding of application architecture.

• Know and understand what data models are, models and relationships in SQL relational databases, REST / SOAP and endpoints, JSON / XML.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Excellent communication and relationship-building skills.

• Bachelor’s Tech degree or equivalent experience in a relevant Tech field.

• Experience in back-end, front-end or mobile development is a plus.

• Experience in creating projects on any no-code/low-code platforms is a plus.

• English level B2+ is required.

What do we offer:

• Full time remote job.

• Career growth (we are a start-up: you work great - we raise you)

• The opportunity to join a very interesting project that will definitely change the world of software development.

• Work in an international company with users around the world.