Job Description:

We are seeking a skilled and motivated QA, Blockchain Support Engineer (L2-L3) to join our dynamic team. As a Blockchain Support Engineer, you will be responsible for ensuring the quality and reliability of our blockchain-based applications, providing technical support, and troubleshooting issues related to our products.

Responsibilities:

Quality Assurance:

Develop and execute test plans and test cases to ensure the quality and performance of blockchain applications.
Perform manual testing of blockchain applications.
Identify, document, and track bugs and issues, working closely with the development team to resolve them.

Technical Support:

Provide L2-L3 technical support to users and clients, addressing and resolving complex issues related to blockchain applications.
Diagnose and troubleshoot technical problems, escalating issues to the development team when necessary.
Monitor system performance and health, ensuring the stability and reliability of blockchain applications.

Collaboration and Documentation:

Work closely with the development, operations, and product teams to ensure seamless integration and deployment of new features and updates.
Maintain comprehensive documentation
Provide feedback and recommendations to improve product quality and user experience.

Continuous Improvement:

Stay up-to-date with the latest trends and developments in blockchain technology.
Continuously improve testing methodologies and support processes to enhance efficiency and effectiveness.
Participate in regular team meetings and contribute to the overall success of the project.

Requirements:

Technical Skills:

Proven experience as a QA Engineer or Support Engineer, with a focus on blockchain technology.
Strong understanding of blockchain concepts and technologies, exp with TON is a big plus.
Proficiency in dev tools (like postman).
Experience with scripting languages (e.g., Python, JavaScript) and SQL
Familiarity with version control systems (e.g., Git).

Problem-Solving Skills:

Excellent analytical and problem-solving skills with a keen attention to detail.
Ability to diagnose and troubleshoot complex technical issues effectively.
Strong organizational and documentation skills.

Soft Skills:

Strong communication and interpersonal skills to work effectively with cross-functional teams.
Ability to provide clear and concise technical support to users and clients.
Self-motivated and able to work independently in a remote environment.

Join bemo and be part of our mission to revolutionize the DeFi space on the TON blockchain.