An Australian startup is seeking a customer support agent. The company connects cryptocurrency finances with traditional banking through a debit card.

Our mission is to create experiences that empower and inspire, and we believe that begins with great customer support. From answering inquiries to resolving issues, you'll play a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

Provide customer support via various channels, including email, chat, and social networks.
Address customer inquiries, resolve issues, and ensure complete satisfaction.
Collaborate with other teams to ensure prompt and accurate solutions.
Assist in creating and maintaining a knowledge base both for support agents and customer self-help.
Gather and relay customer feedback to contribute to the improvement of our products and services.

What We Offer:

Fully remote position.
Salary: $900 per month during the probationary period, increasing to $1000 after the probationary period.
2/2 night shifts, full-time work (18:00-6:00 GMT+2).
A vibrant and friendly work environment that values your unique perspective.
Opportunities for professional growth and career development.
Annual vacations and paid sick-leaves.

Our Expectations:

Please note: We are only considering candidates who have an active bank account in Serbia, Montenegro or Turkey.
English language B2-C2. Excellent communication skills in English, both written and verbal, since you will be communicating with native speakers.
Russian language is a plus.
It’s great if you’ve already graduated from the university, but it’s okay if you’re a last-year student or don’t have any higher education – we believe in skills, not diplomas.
Empathetic and patient, with a genuine desire to assist customers.
Tech-savvy and comfortable navigating various software and communication tools.
Ability to adapt to a fast-paced and ever-changing environment.
It would be your great advantage if you’re familiar with blockchain and crypto, as well as banking. If not – no worries, we have a knowledge base.
Previous customer support experience is a plus but not mandatory – we value attitude and potential!

If you are interested in the vacancy, please leave a response, and we will promptly get in touch with you for further acquaintance.

Customer support manager / Customer support specialist