Our Team is currently looking for a dynamic Assistant Front Office Manager responsible for the general supervision of the Front Desk and in the absence of the Front Office Manager, responsible for the supervision of all Front Office Operations.

Duties

To be fully conversant with room status to maximise room sales
To provide cover in all areas of the Front Office Department as and when required
To be fully conversant with all Front Office departmental policies and procedures
To create and implement new procedures for new programmes
To oversee the pre-allocation of V.I.P./Regular Guest rooms
To help prepare, implement and report on departmental goals and training plan
To ensure all Front Office Operations are adequately staffed
To ensure the Hotel Credit Policy is adhered to by the Front Office Department
To conduct the monthly departmental meeting in the absence of the Front Office Manager
To ensure Front Desk staff are quoting correct room-rates and using yield management system to maximise on average rate and revenue

Requirements

Demonstrates advanced organisational and managerial skills
Provides leadership and motivation to maximise employee productivity and satisfaction
Highly motivated and enthusiastic individual with Yes I Can! attitude
Excellent communication skills are essential
Focus on exceeding customer expectations
Extensive experience with PMS Opera Front Office

Relevant experience in Radisson hotels is preferable

Fluent English, both written and spoken.
Flexible and pro-active
Good team player
Organized and tidy
This position will report directly to the Room Division

Conditions

Good opportunities for professional growth and career development within the company and in Krasnodar region
Corporate trainings
Accommodation in staff house (for non-residents)
Staff transportation
Staff meals
Providing discounts for accommodation in our hotels worldwide

Assistant Front Office Manager -Park Inn by Radisson Rosa Khutor