Local Training Specialist (Turkey)

Responsibilities:

-Conducting weekly meetings with operators based on the results of identified violations/answering questions for the purpose of correction -Development and testing in google forms

-Assisting newcomers at the onboarding stage

-Reading operator chats for common errors and questions

-Monitoring employee performance, proposing ideas for improvement

Requirements for a candidate:

-Experience in a call-center in a management position (senior specialist/training specialist/quality control specialist/team leader) will be an advantage

-Level of English/Russian language: C1 for communication with company managers -Competent oral and written communication in the native language (Turkish)

-Knowledge of MS programs at the level of a confident user -Initiative, proactivity, communication skills, responsibility

Conditions:

-Work schedule 5/2 (flexible start of the working day)

-Fully remote work format in an international company (one of the market leaders in its segment)

-Exchange of experience with colleagues from Europe and Asia

-Probationary period: 3 months