Solar Staff is a fintech company with a few offices around the globe. Our freelancer relationship management solution helps more than 2,500 businesses interact with their freelancers, taking care of talent onboarding, task management, security checks, copyright transfers, and payments in approximately 190 countries.

We are currently looking for an IT Helpdesk Specialist!

What you will be responsible for:

Respond to and resolve end-user IT issues via phone, email, or in-person;
Assist with hardware and software troubleshooting;
Provide technical support for operating systems, applications, and network-related issues;
Create and maintain documentation on common issues, resolutions, and IT guidelines;
Set up new workstations, laptops, and peripherals for employees;
Manage inventory of hardware and software assets;
Ensure adherence to IT security policies and protocols;
Creating accounts and access/roles management;
Work closely with other IT team members, including system administrators, and IT managers;
Escalate more complex issues to appropriate teams or third-party vendors when necessary;

What we expect from the candidate:

Prior experience in a helpdesk or technical support role of at least 2 years;
Experience with helpdesk ticketing systems and remote support tools;
Proficiency in Windows, macOS, and Linux operating systems;
Familiarity with network troubleshooting and basics of LAN/WAN;
Capability with hardware components including desktops, laptops, printers, and mobile devices;
Knowledge of software applications, including productivity tools (e.g., Microsoft Office Suite), antiviruses and etc;
Excellent communication skills for interacting with non-technical users;
Problem-solving and analytical thinking;
Patience and customer service orientation;
Time management and ability to prioritize tasks effectively.

Will be a plus:

Documentation skills for creating user guides and documenting issues/resolutions;
IT-systems administration experience (DB, telephony, QuickBooks etc).

What we offer:

Remote work, flexible start of the workday;
Comfortable collaboration within the team;
Regular salary reviews - ensuring to always remain competitive in the market;
Competitive compensation and solid benefits package.