Technical Support Expert (L2)

Hey, this is The Open Platform! We are a venture studio focused on building and scaling Web3 startups for mass audiences from the ground up.

The companies we create are centred in the areas of NFT, DeFi, GameFi and SocialFi.

We are hiring people in the following locations: Armenia, Georgia, Turkey, Serbia, UAE, Kazakhstan, etc.

We are now seeking a Technical Support Expert at our portfolio company Wallet on Telegram.

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Technical Support Expert to join our team.

Responsibilities:

• Staying in line with fresh technical expertise within the project;
• Expertise sharing;
• Developing guidelines and recommendations to enhance service quality and stability and improve issues resolving speed;
• Handle requests from the first-level support and compliance team.
• Analyze microservices interaction logs;
• Identify and respond to technical issues promptly;
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Required skills:

• At least 5 years of experience in technical support/engineering (high-load systems is an advantage);
• Advanced SQL skills (ability to code/review queries with difficult syntaxis and logic);
• Experience in fintech is an advantage;
• Proficiency in written communication;
• Full proficiency in Russian and English at least B2 level is required.

We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Participation in the performance review and bonus programme.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 20 working days plus 10 paid days off.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.