Danisco is a member of the International Flavors & Fragrances I.F.F. group, an industry leader in flavors and ingredients for food and beverages, health products, enzymes and other biological products, as well as a wide range of pharmaceutical grade excipients.

We are looking for a Customer Service Specialist

Customer Service Specialist is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a regional superuser with in-depth expertise.

Responsibilities:

Manage customer orders including domestic, export, import orders based on Sarbanes-Oxley Act compliance policy and Russian Legislation: order entry, order confirmation, shipping documents issuance and order follow-up till good delivery to customers inclusive, documentation and problem solving if any
Process a credit note or a debit note related to a sales order or customer complaint
Coordinate customer complaints and service cases related to a sales order
Respond to customer’s inquiry in a timely and accurate manner
Build a strong partnership with internal and external stakeholders
Drive continuous process improvement and KPIs in Order to Cash process
Support internal/external audit as needed
Support CS team as a regional superuser with in-depth expertise in SAP, international trade process, or specific part of Order to Cash process
Coach or train CS teams for continuous improvement in Order to Cash process and service level at regional level

Requirements to the role:

Bachelor’s degree or above (no specific major fields required)
+6 years' experience in Customer Service or Supply Chain of business to business
Knowledge in domestic and international trade
Expert knowledge of MS Office tools
Knowledge in SAP or other ERPs
Knowledge in basic finance
Knowledge in Incoterms
Business English communication skills
Effective communication skills across all levels of the organization
Project management skills
Analytical and quantitative skills
Highly collaborative and team player
Cross cultural awareness

IFF is an Equal Opportunity Employer.
At IFF, we believe that your uniqueness unleashes our potential. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity or disability.