Auslogics Software is looking for a Customer Support Specialist to work in email support. This is a full-time, permanent position with the advantage of working from home (remote).

Requirements:

- 1 year of experience in technical support for English-speaking users is highly desirable

- MUST have excellent written English skills

- Advanced computer skills

- Detail oriented and responsible, with good analytical skills

- At least B1/B2 level of Russian knowledge is required

Responsibilities:

- Provide technical support to users in English

- Process incoming emails

- Provide support for company software products, including assistance with purchase and registration

- Work with developers and QA specialists to fix bugs and resolve customers’ issues

- Ensure automation of support process

Conditions:

- Full-time remote work with a flexible schedule (7-8 hours/day, 5 days/week)

- Open-ended employment contract

- High hourly wages in USD paid on time

- Opportunities for professional growth

- Experience in working within various international markets

- Friendly and professional team

- Work in your time zone

- Paid vacation

- Corporate training

If you are interested in this position and are ready to pass the required test in written English proficiency, please send us your resume with a separate cover letter, which must include the following:

- Your full name

- Your email address

- A brief statement (120-170 words) on why you like working in support. Please write on your own, without any help, since there will be further online testing of your English skills.

Good luck!

Resumes sent without a cover letter will not be considered

Email Customer Support Specialist