Our client, one of the world leaders in the field of electronics manufacturing, is looking for a Home appliance technical support engineer.

Responsibilities:

Technical support of Authorized service centers and other divisions of the company by mail, through the website, including online mode (phone, text messengers);
Preparation and conduct of technical trainings, both face-to-face and remotely;
Checking warranty reports for their correctness;
Daily work in the company's system: registration of parts, approval of requests for non-maintainability of products;
Development of technical solutions to eliminate defects, reduce the cost of repairs or increase customer satisfaction;
Timely notification of the manufacturer and quality departments about the quality problem, collection of information and defective samples;
Carrying out the refinement of equipment according to the manufacturer's instructions;
Elimination of defects in technology;
Monitoring of indicators and development, implementation and control of measures to improve them;
Regular reporting on completed work;
Other orders of the head within the framework of the work function.

Requirements:

Conditions:

Registration according to the Labour Code of the Russian Federation, white wages;
Development in a large foreign company;
Work schedule: 5/2, flexible start and end of the working day, the employee chooses the start of working hours from 7 to 10 am (office work format). Opening hours can be changed no more than once a month;
Extended social package: VHI (from the first day of work), compensation for mobile communications, discounts on corporate products after the trial period;
Barricade metro station