Service Desk Senior Specialist ITSM

Responsibilities :

Support of Basic IT Service

Requirements :

- Master Degree in Information Systems, Computer Science or a related technical field;

- Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation” IS MANDATORY!!!

- Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;

- ENGLISH- not less than B2 level.

Not less than 3-years of experience in User Support Services and one of the Systems listed below:

1. HP OpenView Service Desk;

2. Jira;

3. Hardware Inspector;

4. SAP;

5. Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).

6. Working experience with Incident Management/Problem Management;

7. Deep knowledge of information technologies, computer and office equipment, software;

8. Advanced Microsoft Office User;

9. Regulatory document development;

10. Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;

Conditions:

- (!!!) Shift work at the West Qurna-2 oilfield, LUKOIL Project (Republic of Iraq). 28 days work/ 28 days off.

- Salary is discussed individually.