IT Support Officer Assistant (RUS24.310)

To apply, please visit our OFFICIAL BRITISH EMBASSY website. Due to the large number of applications received every day, worldwide Foreign and Commonwealth Office vacancies are advertised through a recruitment software website, therefore only applications sent through FCDO LOCAL STAFF VACANCIES HOMEPAGE will be considered. Please note that your application must be in the ENGLISH language.

The closing date for applications is 03 September 2024.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Description (Roles and Responsibilities)

The British Embassy in Moscow is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a IT Support Officer Assistant (Moscow, Estates and Facilities Management Section).

Working within the Estates and Facilities Management Section, this role provides efficient, high quality IT support, to staff at the British Embassy Moscow and Yekaterinburg Consulate.

The successful applicant will work alongside the lead ITSO to ensure the smooth running of IT services across the platform.

The successful candidate will need to help deliver operational and strategic IT projects in cooperation with London and Hanslope Park based teams and be able to demonstrate flexibility to the operation of a range of tasks. Self-motivation will be a key asset.

Some IT knowledge would be an advantage, but the role offers an ideal opportunity for someone interested in this field and who is willing to learn more, the opportunity to develop further skills.

Eligible candidates must hold one of the following passports: United Kingdom, United States, Canada, Australia and New Zealand.

What will the jobholder be expected to achieve:

• Working along-side the lead ITSO the officer will help provide a focal point for IT users in the embassy to all IT related queries, by acting as the local Help Desk support, responding to queries.
• Build a strong working relationship with colleagues on the Hanslope Park Helpdesk to resolve IT issues when necessary.
• Support IT infrastructure management systems, network and application support.
• Maintain the Embassy’s IT infrastructure, reporting incidents and degradations in performance to Helpdesk.
• Prepare local user guides and manuals for standalone systems, IT and technical systems, induction for newly appointed staff and ad hoc training.
• Deliver IT project solutions, present own ideas in line with the FCDO rules considering feasibility at Post, oversee and control of delivery, if applicable.
• Assist the Management rollout of any new centrally designed computer-based programmes.
• Stakeholder engagement with local telecom, IT suppliers and related procurement activities.
• Support users in operating Microsoft Teams.

Essential qualifications, skills and experience

• Logical and systematic approach to problem solving.
• Ability to handle multiple tasks.
• Ability to work as part of a team and independently.
• Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues and to service providers.
• Strong interpersonal and written communication skills.
• Self-motivated to seek innovative solutions.
• Strong customer service focus.
• Proficiency in written and spoken English (C1 level according to the Common European Framework of Reference for Languages).

​​​​​​​​​​​​​​Desirable​​​​​​​ qualifications, skills and experience

• Experience in IT hardware and software.
• Experience in fixing IT faults and maintaining IT related equipment.
• Experience in managing IT systems.
• College or degree qualification in IT, telecommunications or related technical systems.
• Previous experience working in a foreign diplomatic mission or an international organisation.
• Russian knowledge would be a bonus.

Required behaviours

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together

Other benefits and conditions of employment

This is a permanent part-time contract, 3 working days, 21 hours per week.

The monthly salary for this position is Rub 56 646 gross, AO level, paid 13 times a year.

The successful candidate will be subject to professional background check and security clearance.

All applicants should have a pre-existing legal status to live and work in Russia. The British Embassy does not facilitate/sponsor visa applications and work permits.

Eligible candidates must hold one of the following passports: United Kingdom, United States, Canada, Australia and New Zealand.

Staff recruited locally by the British Embassy in Russia is subject to Terms and Conditions of Service according to local Russian employment law.

We also offer:

• An interesting and varied job in an open, modern management culture;
• Performance related pay scheme;
• Learning and development opportunities – the following mandatory on-line training courses will be provided and must be completed within 6-months of recruitment:
• Excellent working environment in central location with on-site facilities including cafeteria, bar, gym, tennis court, squash court and swimming pool;
• Private medical cover including dentistry.

Additional information

Your employment contract will be with the Federal State Unitary Enterprise “Main Production and Commercial Department for the Service of the Diplomatic Corps under the Ministry of Foreign Affairs of the Russian Federation”. Represented by company “Inpredkadry” GlavUpDK.

All services for this job role will be at the offices of the British Embassy Moscow located at 10 Smolenskaya Naberezhnaya, Moscow.

All applicants should submit their application in English, setting out their motivation for the role and how they meet the above criteria.

Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.