About us

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries. We have a long history of industry firsts, and each year we commit a substantial amount in Research and Development to meet customer needs and patient demands.

Сurrently we are looking for a Business Application Manager to join Alcon and help the world See Brilliantly!

All in-scope IT applications/tools/interfaces should operate with expected service levels and stability. Security and data integrity should be maintained on proper level. Demand for new/additional functionality/Interfaces should be collected, prioritized, budgeted and approved with relevant stakeholders in Russia business and Alcon corporate IT functions according to processes.

Job Duties

Responsible for business applications in Russia&EAEU;
Establish and maintain in-scope applications support via own knowledge, local and Alcon global 3-rd party suppliers with the aim to provide applications stability and business processes continuity;
Monitor support/development services quality to meet established SLAs. Track 3-rd party suppliers quality based on SLAs and KPIs. Make necessary corrective actions;
Closely follow-up on all in-scope applications incidents, problems, change request to provide resolution or changes according to plan, good quality, properly approved/documented;
Establish and run governance processes for in-scope applications to drive enhancement and functionality extension processes transparent, clear with proper approval and budget/resources assignment;
Maintain application data, interfaces and IT security by regular checks with process owners;
Regularly communicate with all applications stakeholders from local business, global IT teams and supporting functions to keep high level of alignment;
Maintain high quality of applications documentation. Keep and develop knowledge base to share it with first line support and in case of transition from one supplier to another;
Proactively identify areas for improvement for applications functionality, support quality, users satisfaction based on own experience and business needs;
Act as mentor for application support personal to form high performance/service culture;
Lead or coordinate the development (project management area) of application and/or integrations with service providers

Main KPIs’

SLA’s delivery
Maintain Security/Compliance controls
Support budget is tracked, planned and optimized for each in-scope application
Compliance with Alcon standards (IT processes and approvals)
Monitor and coordinate critical project deadlines
Documentation quality in line with company standards
Stakeholders and end-users satisfaction

Requirements

Education: Bachelor’s degree;
Language: fluent English;
Experience: 2 years of demonstrated skills on similar role or business/system analyst roles;
Experience of delivering complex applications to satisfy business needs;
Project management skills, includes budgeting, tracking and measuring progress, transition application to on-going support and KPI’s reporting;
Ability to collect and analyze customer insights, understand application landscape in Alcon locally and globally, and propose the best fit for purpose solution;
Communication, presentation skills and influence skills to manage cross-functional teams, stakeholders and vendors;
Multitasking;
Technical skills: understanding of client-server technologies, network technologies on general level, web technologies.

We offer

Opportunity to work on best in class technology platforms and solutions, having the broad view at the technologies & tools used in Alcon globally;
Opportunity to work in a high paced agile international environment with people who are passionate of delivering outcomes and a culture of simplification and ownership;
Empowerment to create, improve and work on the innovative solutions that will deliver the highest value and determine the direction of our organization growing & developing;
Medical, life & accident insurance, lunch allowance, mobile allowance;
Hybrid work schedule;
Discover our best practices and build professional relationships in a new cultural environment.

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