Customer Development Manager

Key Job Responsibilities:

· Building and managing relationships with customer

· Conducting annual nego, contract signing, business reviews

· Managing P&L of the assigned customer

· Creating promo-plan for all formats

· Responsible for in/outs, BTL activities

· Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer

· Coordinating special events (store-level sell-in and communication, materials management in-store etc.) in cooperation with Business Development Mgr

· Working with customer service to track orders, troubleshoot, and achieve customer service KPI's

· Working with logistics to plan, analyse customer's needs and to ensure on-time and complete delivery

· Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution, and identifying competitive best practices and discussing with Business Development Mgr so that (s)he can proactively respond with strategic/tactical refinements

Requirements to the candidate:

· Higher education

· Experience in CD – CDM Direct or Indirect position for at least 3 years (preferably – national clients)

· Experience in other function with significant involvement in dealing with Direct Customers for at least 3 years could be an alternative to pure CD experience (see above item)

· Strong customer engagement, financial literacy

· Upper intermediate English