VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is looking for a Operations Manager with Operations Control Function in Minsk

Purpose of the role:

To support the business objective of monitoring compliance to various policies-, procedures-, and contracts-led requirements for Operations.

Responsibilities:

Overall understanding and knowledge of the Operations process in Visa Application Center.
Ensure compliance to all existing processes and meet the defined Service Level Agreements.
Implement and maintain the Quality and Environmental Management System.
Conduct regular audits of all processes for compliance with VFS Global internal principles, policies and procedures.
Maintain compliance with service level agreements for all processes and ensure that standard operating procedures, guidelines etc. are followed without any deviations
Ensure that no penalties are applied and monitor, track and resolve internal errors.
Track, report and support closure of remediation actions emerging from observations.

Requirements:

Higher Education
Managerial experience
Working experience and / or Certified courses in risk management/ audit (preferable but not mandatory)
Critical analysis of process flows skills
At least Upper-Intermediate in English is a must.

Job conditions:

Competitive salary
Medical Insurance
Unique working international environment
Career opportunities and professional development an international company
Proactive friendly team